Maria was nice. At first she was a little frustrated because of the load of work she already had on her place, too early in the morning. I booked my appointment with her, but she asked one of her coworkers help her with my transaction, since she already had lots of other transactions going on. After hearing that I was there for a recall, she asked me to go back to her desk so she could get that taken care of. I was accommodated in a rental, & Maria was very good about contacting to let me know my vehicle was ready. The customer service was great, the only problem I had was that my vehicle was returned with a small black stain on the headliner.