Review Details

I'll be honest, due to my previous experiences with this service department, this was truly the last chance I was going to give them to keep my business. I have had horrible experiences with the service technicians from not understanding their own vehicles, to promising none-existent loaners, to blatantly misleading me ("upgrading" oil changes). Luckily, there have only been a few visits (mainly oil changes & one issue with the trim), however, I was to the point of cancelling all service agreements, etc and when the time came, trade the truck in for a GMC instead of the Chevy, hoping that their service center would be more professional. This time, however, my service technician was Lenah and she was everything you'd expect attentive, knowledgeable, and professional. She took the time to explain everything, kept me updated, and finally ensured that the work was completed as expected. I was very satisfied with this last visit, thank you Lenah... Hopefully this level of service will continue...